Delivery & returns
We deliver within Australia. Delivery & packaging includes carrier postage and the box or mailbag, filler, tape and postage label. The full charge is shown in checkout before you pay. Please check the delivery address and email carefully before placing your order.
Australia Post delivery choices
Choose Parcel Post (Standard) or Express Post when offered in checkout. Express is available only when its price has been confirmed. Your delivery price is calculated for your basket, delivery address and packed parcels before payment. Larger orders may arrive in multiple parcels. Any complimentary-delivery threshold includes packaging for retail Standard delivery. Express and wholesale delivery are quoted separately.
Postage time starts after dispatch. Express Post does not shorten a backorder wait, and delivery dates are not guaranteed. Your selected service and address are recorded with your order.
Delivery
Your order is packed to protect it in transit. Automatic shipping for bowls and gift sets containing bowls is currently unavailable; contact us to discuss delivery. Delivery times depend on the destination and carrier. If you need an order for a particular date, please contact us before ordering so we can help you check what is possible.
For international enquiries, email hello@hanacha.com.au.
Something is not right?
Contact us with your order reference and a description of the problem. Photos of a damaged item and its packaging help us understand what happened. Please contact us before sending an item back so we can provide the correct return details.
Your consumer rights
Your rights under Australian Consumer Law apply to every purchase. If a product has a major problem, you may choose a refund or replacement. For other failures to meet a consumer guarantee, we will provide the remedy required by law. Nothing in these terms limits those rights.
Read more about repairs, replacements and refunds from the ACCC.
Change of mind
Please contact us before returning an item for a change of mind. These requests are assessed individually. This does not affect your rights for faulty, damaged or incorrectly supplied products.