Delivery & returns
From Hanacha to your home.
We deliver within Australia. The delivery charge for your order is shown in checkout before you pay. Please check the delivery address and email carefully before placing your order.
Delivery
Your tea and ceramics are packed to protect them in transit. Delivery times depend on the destination and carrier. If you need an order for a particular date, please contact us before ordering so we can help you check what is possible.
For international enquiries, email hello@hanacha.com.au.
Something is not right?
Contact us with your order reference and a description of the problem. Photos of a damaged item and its packaging help us understand what happened. Please contact us before sending an item back so we can provide the correct return details.
Your consumer rights
Your rights under Australian Consumer Law apply to every purchase. If a product has a major problem, you may choose a refund or replacement. For other failures to meet a consumer guarantee, we will provide the remedy required by law. Nothing in these terms limits those rights.
Read more about repairs, replacements and refunds from the ACCC.
Change of mind
Please contact us before returning an item for a change of mind. These requests are assessed individually. This does not affect your rights for faulty, damaged or incorrectly supplied products.