Shopping with Hanacha.
These terms apply to retail orders placed through hanacha.com.au. By placing an order, you confirm that your contact and delivery details are accurate and that you are authorised to use the selected payment method.
Prices & payment
Prices are shown in Australian dollars. Any applicable tax and delivery charge are included in the total shown before you pay. Payment is processed securely through Stripe. An unpaid basket does not place an order.
Products & availability
Product pages describe the selected tea or tea ware. Handmade ceramics vary slightly in colour, glaze, dimensions and finish. Images show the style and presentation of the range; for gift sets, the bowl and teas you select determine the contents supplied.
If we cannot fulfil an order, we will contact you and arrange an appropriate resolution, including a refund where required. We will not substitute a different tea or bowl without your agreement.
Address suggestions
Optional address suggestions are provided by Google Maps. Using these suggestions is subject to the Google Maps terms and Google privacy policy. Check your address before payment; you can always enter it manually.
Refill subscriptions
Choose a one-time purchase or a subscription before adding refills to your bag. The first subscription delivery uses the regular product price; the renewal saving starts with your second paid delivery. Each subscription renews at the frequency and total shown at checkout, including delivery and packaging. One-time items in a mixed order do not repeat. Different delivery frequencies have separate renewal totals.
A verified Hanacha account is required to manage your subscription. Skip, pause or cancel before the next charge in your account. There is no minimum number of deliveries. Orders already paid remain scheduled for dispatch. Pausing or skipping preserves your renewal price; a new subscription after cancellation starts with a full-price delivery. We email a reminder three days before the scheduled charge. Changes to your address show any revised delivery cost for approval before saving. Discount codes apply to one-time items only.
If stock, delivery or pricing needs review, we pause the renewal before charging. We do not increase your agreed recurring charge automatically. If a renewal payment fails, we pause future deliveries so you can update your payment details and resume in your account. For help, email hello@hanacha.com.au.
Updating your saved account address does not change a subscription address. Use Delivery details under Subscriptions in your account.
Delivery & returns
Our delivery and returns information forms part of these terms. Your rights under Australian Consumer Law are not excluded or limited by these terms.
Contact
For order questions, email hello@hanacha.com.au. Our privacy policy explains how we use information provided through the shop.
Last updated: 24 October 2026.